What happens if the item I ordered is out of stock?Updated 4 months ago
Thank you for shopping with us! We understand it can be frustrating to find out your item is out of stock after placing an order. While we strive for accurate inventory levels on our website, discrepancies do occur occasionally due to high demand.
If you've placed an order for an item that is out of stock, we typically display a message on the product page about the stock availability and expected wait times. Despite this, sometimes the message might not be noticed. In such cases, we will inform you by email that the stock is delayed and will provide an estimated time range for when the new stock will be available.
Furthermore, we offer options like waiting for the item to be restocked or opting for an immediate full refund. We also offer free express shipping on occasion to accommodate the inconvenience caused by the wait. We fully understand if your needs require a quicker solution and will expedite any request to cancel the order for a full refund promptly.