Power & Battery

Cables & Connections

Storage & Files

Surveillance & Detection

Wi-Fi & Connectivity

Vehicle Compatibility & Mobility

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DriveVision

Get instant answers to the most common questions.

Product Questions

How to install your DriveVision 4K dash cam

Recommended installers and where to get your dash cam installed

Installation

How much power does the dash cam use?

Will the dash cam drain my car battery?

Can I use the USB/USB-C port behind the rearview mirror to power the dash cam?

Does the dash cam require an external battery?

Does the dash cam work wirelessly?

If it’s hardwired, where does it connect to? Does it run off the car battery?

Does the dash cam come with all the cables you need?

Can I get a longer cable for my rear camera installation?

How does the rear camera connect to the front camera?

How long are the cables?

What is the maximum SD card capacity for the dash cam?

How do I download or view files from my dash cam?

Will the files be overwritten when the SD card is full?

Does the dash cam still record without Wi-Fi or internet?

How do I save a clip in an emergency?

Does the dash cam have motion detection?

Does the dash cam provide 24-hour surveillance?

Does the dash cam record audio?

Does the dash cam show GPS and speed information?

Can I connect multiple phones to the dash cam?

Can I change the Wi-Fi password?

What is the default Wi-Fi password?

Does the Wi-Fi stay on when the vehicle is parked?

Does the dash cam work with an electric car?

Does the dash cam work with dark tint on my windows?

Can I move the dash cam between two vehicles?

Can the dash cam or rear camera be mounted outside (e.g., on a ute or canopy)?

Do I need a subscription to use the app?

Does the dash cam use my home Wi-Fi?

Does it have cloud connectivity or remote viewing?

How do I change the Wi-Fi name or password?

Do I need to connect to the dash cam every time I drive?

Subscription & Connectivity

Do you need to be near the camera to use the app?

Can I use one user account for multiple dash cams?

App Usage & Access

How to turn on parking monitoring?

How to turn sound recording on or off?

How to enable or disable the dash cam’s voice alerts

Camera Settings & Features

How to view and access rear camera footage?

Accessing and Managing Footage

App Questions & Camera Settings

Dash cam turns on momentarily, then powers off

I can’t power on the dash cam with the 12V plug

Rear camera not working

Battery keeps going flat

Dash cam does not turn on at all

Power & Startup Issues

Can't connect to the camera

Wi-Fi says no internet connection

Wi-Fi not showing

Changed Wi-Fi password but now I can't connect

Wi-Fi & Connectivity Issues

Camera keeps saying "Start / Stop Recording"

App says "SD card malfunction"

How do I delete files from the locked folder?

Missing recordings or “Start Recording / Stop Recording” while driving

Recording & SD Card Issues

Why is my video quality low?

Why are my videos blank, not playing, or failing to load?

Rear camera not working in the app

Video Quality & Playback Issues

Dash cam feels hot to touch

My mount adhesive is damaged—how can I fix this?

Electrostatic film is falling off

What is the extra bit of cable hanging off the side of the front cam cable? (6-pin connector) and can I cut it off?

Hardware & Mounting Issues

I have radio interference when the dash cam is plugged in

I need replacement parts, where can I get them?

Can I turn the LED lights off? / I find the dash cam lights distracting

Other Issues

Common Issues & Troubleshooting

When will my order be shipped and delivered?

I only received part of my order – where’s the rest?

Can I pick up my order or visit a store?

What is the process for handling orders and shipping when items are out of stock?