Release Date: 22/10/2026. We’ve released a new firmware update that makes it much quicker to format your SD card. You can now format the card directly from the dash cam, without opening the app or removing the card and formatting it on a computer. To

Release Date: 22/10/2026We&#x2019;ve released a new firmware update that makes it much quicker to format your SD card. You can now format the card directly from the dash cam, without opening the app or removing the card and formatting it on a computer.To format the SD card, press and hold the photo button for 6 seconds, then release. This keeps your SD card in good condition and helps prevent the fragmentation that can cause recording issues over time.This update also lets you turn Wi-Fi on or off from the unit. Press and hold the photo button for 3 seconds, then release. The red Wi-Fi light turns on when Wi-Fi is on and turns off when Wi-Fi is off.&#x2139;&#xFE0F; We recommend formatting your SD card once a month. SD cards wear down over time, and regular formatting helps prevent the fragmentation that can cause recording issues. <h3 dir="ltr" id="isPasted">What&#x2019;s New:</h3><ul dir="ltr"><li style="font-size: 16px;">Format the SD card by holding the photo button for 6 seconds, then releasing, without using the app or a computer</li><li style="font-size: 16px;">Turn Wi-Fi on or off by holding the photo button for 3 seconds, then releasing</li><li style="font-size: 16px;">General performance and stability improvements</li></ul> <h3 data-start="771" data-end="911" id="isPasted">Download:</h3><div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div>attach_file <a class="gorgias-file-attachment__anchor-name" href="https://attachments.gorgias.help/bgJ1Q6QWYny7vXKO/hc/JEmYL2nPbZxoMgQ3/2026102205-564e3b89-32d7-4b60-a24a-66f2f3799ec2-drivevision_firmware_v1.4.0.zip" target="_blank" rel="noopener noreferrer">DriveVision_Firmware_v1.4.0.zip</a> 2.9MB</div>close</div><h3 dir="ltr" id="isPasted"> </h3><h3 data-start="918" data-end="941" id="isPasted">Requirements</h3><ul data-start="943" data-end="1132"><li data-start="943" data-end="990">A Micro SD card (the one used in your dash cam)</li><li data-start="991" data-end="1064">An SD card reader or adapter to connect the card to your computer</li><li data-start="1065" data-end="1132">A computer with internet access to download the update file</li></ul>&#x26A0;&#xFE0F; Note: The update cannot be performed through the Viidure App. It must be installed manually using a computer and SD card reader. <h3 data-start="1288" data-end="1324" id="how-to-install-the-update">How to Install the Update</h3><ol data-start="1326" data-end="2142"><li data-start="189" data-end="295">Insert your Micro SD card into the dash cam and format it through the camera&#x2019;s settings menu.</li><li data-start="296" data-end="385">Remove the SD card and insert it into your computer using an SD card reader.</li><li data-start="386" data-end="453">Download the firmware update file at the top of this page.</li><li data-start="454" data-end="504">Unzip the folder to extract the contents.</li><li data-start="505" data-end="615">Copy the file named <code data-start="532" data-end="546">FW96670A.bin</code> to the root directory of the SD card (not inside any folders).</li><li data-start="616" data-end="665">Re-insert the SD card into the dash cam.</li><li data-start="666" data-end="799">Power on the dash cam and wait while it completes the upgrade process.<ul data-start="749" data-end="799"><li data-start="749" data-end="799">&#x26A0;&#xFE0F; Do not disconnect power during this time.</li></ul></li><li data-start="800" data-end="932">You&#x2019;ll know the update is complete when the DriveVision Wi-Fi light begins blinking again, indicating Wi-Fi has re-enabled.</li><li data-start="933" data-end="1213">Turn off the dash cam, remove the SD card, and delete the&#xA0;<code data-start="996" data-end="1010">FW96670A.bin</code>&#xA0;file.<ul data-start="1024" data-end="1213"><li data-start="1024" data-end="1213">(Optional) You can also&#xA0;reformat the SD card again, either on your computer or through the Viidure App by going to: Camera Settings &#x2192; Scroll to Bottom &#x2192; Format SD Card</li></ul></li><li data-start="1214" data-end="1350">Re-insert the SD card into the dash cam and power it on again.<ul data-start="1295" data-end="1350"><li data-start="1295" data-end="1350">Your firmware update is now successfully installed.</li></ul></li></ol> If the dash cam does not power on during the updateIf the dash cam does not power on at all when the SD card with the firmware file is inserted, but turns back on once the SD card is removed, please try the following steps.Option 1, set the update file as Read Only or LockedAfter copying <code data-start="996" data-end="1010">FW96670A.bin</code> onto the SD card:<ul data-start="1712" data-end="1849"><li data-start="1712" data-end="1793" style="font-size: 16px;">On Windows, right click the file, go to Properties, and set it to Read Only</li><li data-start="1794" data-end="1849" style="font-size: 16px;">On Mac, right click the file and set it to Locked</li></ul>Reinsert the SD card into the dash cam and power it on again.Option 2, reinitialise the SD card inside the dash camIf the above does not work, try this method:<ol data-start="2020" data-end="2499"><li data-start="2020" data-end="2072" style="font-size: 16px;">Format the SD card to exFAT on your computer.</li><li data-start="2073" data-end="2131" style="font-size: 16px;">Insert the freshly formatted SD card into the dash cam.</li><li data-start="2132" data-end="2206" style="font-size: 16px;">Power on the dash cam and allow it to record for around 30 seconds.</li><li data-start="2207" data-end="2255" style="font-size: 16px;">Turn off the dash cam and remove the SD card.</li><li data-start="2256" data-end="2420" style="font-size: 16px;">Insert the SD card back into your computer and copy&#xA0;<code data-start="996" data-end="1010">FW96670A.bin</code> directly onto the card. Do not format the SD card again on your computer at this stage.</li><li data-start="2421" data-end="2499" style="font-size: 16px;">Reinsert the SD card into the dash cam and power it on to begin the update.</li></ol>This process allows the dash cam to properly initialise the SD card before the firmware file is applied and resolves most update-related power issues.

v1.4.0: Quick SD Card Formatting and Wi-Fi Toggle

Release Date: 01/10/2025. We’ve released a new firmware update that gives you more control over your dash cam’s low-voltage regulation when hardwired for parking mode. Previously, the dash cam would automatically power down when voltage dropped to 11

Release Date: 01/10/2025We&#x2019;ve released a new firmware update that gives you more control over your dash cam&#x2019;s low-voltage regulation when hardwired for parking mode.Previously, the dash cam would automatically power down when voltage dropped to 11.6V to protect your car battery. With this update, you can now choose between 11.6V, 11.8V, and 12V cut-off thresholds, allowing you to fine-tune power protection depending on your vehicle&#x2019;s battery type and how it reacts to lower voltages.This ensures safer and more consistent operation for a wider range of vehicles, especially those with smaller or more sensitive batteries. <h3 data-start="771" data-end="911" id="download">Download:</h3><div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div>attach_file <a class="gorgias-file-attachment__anchor-name" href="https://attachments.gorgias.help/bgJ1Q6QWYny7vXKO/hc/JEmYL2nPbZxoMgQ3/2025101303-c8b9a026-7d14-425d-8b75-653a063a709b-drivevision_firmware_v1.3.0.zip" target="_blank" rel="noopener noreferrer">DriveVision_Firmware_v1.3.0.zip</a> 2.9MB</div>close</div> <h3 data-start="918" data-end="941" id="requirements">Requirements</h3><ul data-start="943" data-end="1132"><li data-start="943" data-end="990">A Micro SD card (the one used in your dash cam)</li><li data-start="991" data-end="1064">An SD card reader or adapter to connect the card to your computer</li><li data-start="1065" data-end="1132">A computer with internet access to download the update file</li></ul>&#x26A0;&#xFE0F; Note: The update cannot be performed through the Viidure App. It must be installed manually using a computer and SD card reader. <h3 data-start="1288" data-end="1324" id="how-to-install-the-update">How to Install the Update</h3><ol data-start="1326" data-end="2142"><li data-start="189" data-end="295" id="isPasted">Insert your Micro SD card into the dash cam and format it through the camera&#x2019;s settings menu.</li><li data-start="296" data-end="385">Remove the SD card and insert it into your computer using an SD card reader.</li><li data-start="386" data-end="453">Download the firmware update file at the top of this page.</li><li data-start="454" data-end="504">Unzip the folder to extract the contents.</li><li data-start="505" data-end="615">Copy the file named <code data-start="532" data-end="546">FW96670A.bin</code> to the root directory of the SD card (not inside any folders).</li><li data-start="616" data-end="665">Re-insert the SD card into the dash cam.</li><li data-start="666" data-end="799">Power on the dash cam and wait while it completes the upgrade process.<ul data-start="749" data-end="799"><li data-start="749" data-end="799">&#x26A0;&#xFE0F; Do not disconnect power during this time.</li></ul></li><li data-start="800" data-end="932">You&#x2019;ll know the update is complete when the DriveVision Wi-Fi light begins blinking again, indicating Wi-Fi has re-enabled.</li><li data-start="933" data-end="1213">Turn off the dash cam, remove the SD card, and delete the&#xA0;<code data-start="996" data-end="1010">FW96670A.bin</code>&#xA0;file.<ul data-start="1024" data-end="1213"><li data-start="1024" data-end="1213">(Optional) You can also&#xA0;reformat the SD card again, either on your computer or through the Viidure App by going to: Camera Settings &#x2192; Scroll to Bottom &#x2192; Format SD Card</li></ul></li><li data-start="1214" data-end="1350">Re-insert the SD card into the dash cam and power it on again.<ul data-start="1295" data-end="1350"><li data-start="1295" data-end="1350">Your firmware update is now successfully installed.</li></ul></li></ol> If the dash cam does not power on during the updateIf the dash cam does not power on at all when the SD card with the firmware file is inserted, but turns back on once the SD card is removed, please try the following steps.Option 1, set the update file as Read Only or LockedAfter copying <code data-start="996" data-end="1010" id="isPasted">FW96670A.bin</code> onto the SD card:<ul data-start="1712" data-end="1849"><li data-start="1712" data-end="1793" style="font-size: 16px;">On Windows, right click the file, go to Properties, and set it to Read Only</li><li data-start="1794" data-end="1849" style="font-size: 16px;">On Mac, right click the file and set it to Locked</li></ul>Reinsert the SD card into the dash cam and power it on again.Option 2, reinitialise the SD card inside the dash camIf the above does not work, try this method:<ol data-start="2020" data-end="2499"><li data-start="2020" data-end="2072" style="font-size: 16px;">Format the SD card to exFAT on your computer.</li><li data-start="2073" data-end="2131" style="font-size: 16px;">Insert the freshly formatted SD card into the dash cam.</li><li data-start="2132" data-end="2206" style="font-size: 16px;">Power on the dash cam and allow it to record for around 30 seconds.</li><li data-start="2207" data-end="2255" style="font-size: 16px;">Turn off the dash cam and remove the SD card.</li><li data-start="2256" data-end="2420" style="font-size: 16px;">Insert the SD card back into your computer and copy&#xA0;<code data-start="996" data-end="1010" id="isPasted">FW96670A.bin</code> directly onto the card. Do not format the SD card again on your computer at this stage.</li><li data-start="2421" data-end="2499" style="font-size: 16px;">Reinsert the SD card into the dash cam and power it on to begin the update.</li></ol>This process allows the dash cam to properly initialise the SD card before the firmware file is applied and resolves most update-related power issues. <h3 data-start="2149" data-end="2189" id="where-to-find-the-new-setting">Where to Find the New Setting</h3>To select your preferred voltage regulation level:Open the Viidure App &#x2192; Camera Settings &#x2192; Low Voltage RegulationYou&#x2019;ll now see three selectable options: 11.6 V, 11.8 V, and 12 V <img src="https://attachments.gorgias.help/bgJ1Q6QWYny7vXKO/hc/JEmYL2nPbZxoMgQ3/2025101303-97038e2d-7cc3-4a23-b5b2-7fe69b6a9862-low_voltage_regulation.png" style="width: 300px;" class="fr-fic fr-dib"><h3 data-start="2560" data-end="2583" id> </h3><h3 data-start="2560" data-end="2583" id="version-info">Version Info</h3><ul data-start="2585" data-end="2862"><li data-start="2585" data-end="2617">Firmware Version: v1.3.0</li><li data-start="2618" data-end="2650">Release Date: 01/10/2025</li><li data-start="2651" data-end="2862">What&#x2019;s New:<ul data-start="2673" data-end="2862"><li data-start="2673" data-end="2749">Added customisable low voltage regulation options (11.6 V, 11.8 V, 12 V)</li><li data-start="2752" data-end="2809">Improved battery protection logic during Parking Mode</li><li data-start="2812" data-end="2862">General performance and stability improvements</li></ul></li></ul>

v1.3.0: Adjustable Low Voltage Cut-Off for Parking Mode

Can’t find what you’re looking for or need further assistance? Contact us and we’ll be happy to help!

DriveVision

Download the latest DriveVision software and firmware updates to get the most out of your dash cam. Stay up to date with performance improvements and new features.

Software Downloads

How to install your DriveVision 4K dash cam

Recommended installers and where to get your dash cam installed

Installation

How much power does the dash cam use?

Will the dash cam drain my car battery?

Can I use the USB/USB-C port behind the rearview mirror to power the dash cam?

Does the dash cam require an external battery?

Does the dash cam work wirelessly?

If it’s hardwired, where does it connect to? Does it run off the car battery?

Power & Battery

Does the dash cam come with all the cables you need?

Can I get a longer cable for my rear camera installation?

How does the rear camera connect to the front camera?

How long are the cables?

Cables & Connections

What is the maximum SD card capacity for the dash cam?

How do I download or view files from my dash cam?

Will the files be overwritten when the SD card is full?

Does the dash cam still record without Wi-Fi or internet?

How do I save a clip in an emergency?

Storage & Files

Does the dash cam have motion detection?

Does the dash cam provide 24-hour surveillance?

Does the dash cam record audio?

Does the dash cam show GPS and speed information?

Surveillance & Detection

Can I connect multiple phones to the dash cam?

Can I change the Wi-Fi password?

What is the default Wi-Fi password?

Does the Wi-Fi stay on when the vehicle is parked?

Wi-Fi & Connectivity

Does the dash cam work with an electric car?

Does the dash cam work with dark tint on my windows?

Can I move the dash cam between two vehicles?

Can the dash cam or rear camera be mounted outside (e.g., on a ute or canopy)?

Vehicle Compatibility & Mobility

Product Questions

Do I need a subscription to use the app?

Does the dash cam use my home Wi-Fi?

Does it have cloud connectivity or remote viewing?

How do I change the Wi-Fi name or password?

Do I need to connect to the dash cam every time I drive?

Subscription & Connectivity

Do you need to be near the camera to use the app?

Can I use one user account for multiple dash cams?

App Usage & Access

How to turn on parking monitoring?

How to turn sound recording on or off?

How to enable or disable the dash cam’s voice alerts

Camera Settings & Features

How to view and access rear camera footage?

Accessing and Managing Footage

App Questions & Camera Settings

Dash cam turns on momentarily, then powers off

I can’t power on the dash cam with the 12V plug

Rear camera not working

Battery keeps going flat

Dash cam does not turn on at all

Power & Startup Issues

Can't connect to the camera

Wi-Fi says no internet connection

Wi-Fi not showing

Changed Wi-Fi password but now I can't connect

Wi-Fi & Connectivity Issues

Camera keeps saying "Start / Stop Recording"

App says "SD card malfunction"

How do I delete files from the locked folder?

Missing recordings or “Start Recording / Stop Recording” while driving

Recording & SD Card Issues

Why is my video quality low?

Why are my videos blank, not playing, or failing to load?

Rear camera not working in the app

Video Quality & Playback Issues

Dash cam feels hot to touch

My mount adhesive is damaged—how can I fix this?

Electrostatic film is falling off

What is the extra bit of cable hanging off the side of the front cam cable? (6-pin connector) and can I cut it off?

Hardware & Mounting Issues

I have radio interference when the dash cam is plugged in

I need replacement parts, where can I get them?

Can I turn the LED lights off? / I find the dash cam lights distracting

Other Issues

Common Issues & Troubleshooting

When will my order be shipped and delivered?

I only received part of my order – where’s the rest?

Can I pick up my order or visit a store?

What is the process for handling orders and shipping when items are out of stock?