Why are my videos blank, not playing, or failing to load?Updated 3 months ago

If you're experiencing blank videos, playback failures, or videos not loading, try the following:

1. Ensure the dash cam has a reliable power connection – If the camera loses power during drives, it may not properly save recordings. Make sure it's staying powered on.
2. Format the micro SD card – Corrupt or abnormal files can cause playback issues. Go into the Viidure app, navigate to Camera Settings, and format the SD card.
3. Try a different micro SD card – If formatting doesn’t help, the card may be worn out and needs replacing. Dash cam SD cards are consumable and should be replaced over time. If your SD card was purchased from us and is still under warranty, you can contact us here for a replacement.