Before mounting your dash cam, insert the included microSD card into the slot on the right-hand side of the device. The card should click into place when fully inserted. If you need to remove it later, simply push it in again, and it will pop out. Ma

<h3 data-pm-slice="1 1 []" id="isPasted">Step 1: Insert the microSD card</h3>Before mounting your dash cam, insert the&#xA0;included microSD card into the slot on the right-hand side of the device. The card should click into place when fully inserted. If you need to remove it later, simply push it in again, and it will pop out.Make sure the&#xA0;logo side of the microSD card is facing the buttons on the dash cam, with the blank side facing the lens.<h3 id="step-2-choose-the-installation-spot">Step 2: Choose the installation spot</h3>Select a position on your&#xA0;windscreen that does not obstruct your view but still provides a clear recording angle. Consider the cable routing to ensure it reaches both the dash cam and the power source without interfering with airbags or visibility.<h3 id="step-3-decide-whether-to-use-the-electrostatic-film">Step 3: Decide whether to use the electrostatic film</h3>You have the option to mount your dash cam using the&#xA0;electrostatic film or attach it directly to the windscreen.<h4 id="advantages-of-using-the-electrostatic-film">Advantages of using the electrostatic film:</h4><ul data-spread="false"><li style="font-size: 16px;">Easier removal: If you ever need to reposition the mount, it won&#x2019;t leave adhesive residue.</li><li style="font-size: 16px;">Stronger adhesion: Provides a clean, dust-free surface for a firm grip.</li><li style="font-size: 16px;">Protects your windscreen: Prevents potential adhesive marks.</li></ul>To apply the electrostatic film:<ol data-spread="false" start="1"><li style="font-size: 16px;">Clean the selected area of the windscreen with a&#xA0;microfiber cloth to remove dust and debris.</li><li style="font-size: 16px;">Peel the backing away from the&#xA0;text side of the film.</li><li style="font-size: 16px;">Apply the&#xA0;clear side to the windscreen.</li></ol>&#x26A0;&#xFE0F;&#xA0;Note: Once applied, the film cannot be reused if removed, as dust will prevent it from adhering properly.If you prefer not to use the film, you can&#xA0;attach the mount directly to the windscreen.<h3 id="step-4-attach-the-dash-cam-mount">Step 4: Attach the dash cam mount</h3>For easier installation, detach the mounting plate from the dash cam:<ol data-spread="false" start="1"><li style="font-size: 16px;">Hold the dash cam securely in one hand.</li><li style="font-size: 16px;">Gently pull the&#xA0;mounting plate downwards with the other hand.</li><li style="font-size: 16px;">Attach the mount to the electrostatic film or windscreen.</li><li style="font-size: 16px;">Reattach the dash cam to the mount.</li></ol><h3 id="step-5-route-the-power-cable">Step 5: Route the power cable</h3>Use the&#xA0;provided trim tool to tuck the power cable neatly along the trim and roof liner.Common routing options:<ul data-spread="false"><li style="font-size: 16px;">Around the edge of the windscreen and down the A-pillar.</li><li style="font-size: 16px;">Under the glovebox and along the center console.</li><li style="font-size: 16px;">Avoid airbag deployment areas, especially in the A-pillar.</li></ul><h3 id="step-6-connect-the-power-source">Step 6: Connect the power source</h3><h4 id="using-the-usb-c-car-adapter">Using the USB-C car adapter</h4><ul data-spread="false"><li style="font-size: 16px;">Plug the adapter into your&#xA0;vehicle&#x2019;s 12V socket.</li></ul><h4 id="using-the-hardwire-kit-for-parking-mode">Using the hardwire kit (for parking mode)</h4><ul data-spread="false"><li style="font-size: 16px;">Yellow wire &#x2192; Connect to&#xA0;constant 12V power.</li><li style="font-size: 16px;">Red wire &#x2192; Connect to&#xA0;ACC (ignition power).</li><li style="font-size: 16px;">Black wire &#x2192; Connect to&#xA0;ground (a metal surface inside the fuse box area).</li></ul>&#x26A0;&#xFE0F; The hardwire kit includes&#xA0;mini fuse taps. If your vehicle uses a different fuse size, you may need to purchase the correct tap from an&#xA0;automotive store such as Autobarn.If unsure, install the dash cam using the&#xA0;12V plug until a professional can hardwire it.<h3 id="step-7-install-the-optional-rear-camera">Step 7: Install the optional rear camera</h3>If you purchased the&#xA0;rear camera, mount it on the rear windscreen following the same steps as the front camera. Ensure the cable can reach the&#xA0;front dash cam&#x2019;s 6-pin input.<ul data-spread="false"><li style="font-size: 16px;">The rear camera&#xA0;does not require a separate power source &#x2013; it is powered through the front dash cam.</li><li style="font-size: 16px;">Both front and rear recordings are stored on the same&#xA0;microSD card.</li><li style="font-size: 16px;">The cameras are&#xA0;designed for interior use only and are&#xA0;not weatherproof.</li><li style="font-size: 16px;">If the&#xA0;6m cable is not long enough, you can purchase a&#xA0;6m extension cable here:&#xA0;<a disabled="false" href="https://drivevision.com.au/products/rear-camera-extension-cable-6-metre">Rear Camera Extension Cable - 6 Metre</a>.</li></ul><h3 id="step-8-power-on-and-set-up-the-dash-cam">Step 8: Power on and set up the dash cam</h3><ol data-spread="false" start="1"><li style="font-size: 16px;">Turn on your car&#x2019;s ignition. If the indicator lights start flashing, the installation is successful.</li><li style="font-size: 16px;">Check for the Wi-Fi signal. A flashing&#xA0;red light means the dash cam is emitting a Wi-Fi signal.</li><li style="font-size: 16px;">Connect to the dash cam&#x2019;s Wi-Fi:<ul data-spread="false" style="font-size: initial;"><li style="font-size: 16px;">Open your&#xA0;Wi-Fi settings on your phone.</li><li style="font-size: 16px;">Connect to&#xA0;DVR_xxxx (xxxx are random letters/numbers).</li><li style="font-size: 16px;">Enter the default password:&#xA0;12345678.</li><li style="font-size: 16px;">Download the&#xA0;Viidure app:<ul data-spread="false" style="font-size: initial;"><li style="font-size: 16px;"><a disabled="false" href="https://apps.apple.com/us/app/viidure/id1489090807">iOS</a></li><li style="font-size: 16px;"><a disabled="false" href="https://play.google.com/store/apps/details?id=com.vidure.app&amp;hl=en_AU">Android</a></li></ul></li><li style="font-size: 16px;">Open the app and select&#xA0;Connect Camera.</li></ul></li></ol><h3 id="step-9-adjust-camera-position-and-settings">Step 9: Adjust camera position and settings</h3><ul data-spread="false"><li style="font-size: 16px;">Use the&#xA0;live feed in the app to adjust the camera&#x2019;s angle.</li><li style="font-size: 16px;">In settings, change the&#xA0;Loop Record Options to&#xA0;3 minutes for better video management.</li><li style="font-size: 16px;">Change the default Wi-Fi password to prevent unauthorised access.</li></ul>&#x26A0;&#xFE0F;&#xA0;Note: When&#xA0;parking mode is enabled, the Wi-Fi signal will turn off to save power.If you&#xA0;change the Wi-Fi password, make sure to&#xA0;forget the old network in your phone&#x2019;s Wi-Fi settings and reconnect with the new password.<h3 id="need-help">Need help?</h3>For troubleshooting, visit our Help Desk: <a disabled="false" href="https://drivevision.gorgias.help/en-US/articles">DriveVision Support</a> or&#xA0;<a href="https://drivevision.com.au/pages/contact">Contact Us</a>.

How to install your DriveVision 4K dash cam

We do not have specific recommended installers for our products. However, any auto electrician local to you should be able to assist with the installation of our dash cams and other car accessories. This applies across various locations and for both

We do not have specific recommended installers for our products. However, any auto electrician local to you should be able to assist with the installation of our dash cams and other car accessories. This applies across various locations and for both front and rear dash cams, whether you wish to hardwire them or not. It is generally a straightforward task for any qualified auto electrician, ensuring the process is efficiently handled regardless of your car&apos;s make and model.

Do you have recommended installers for your products?

Can’t find what you’re looking for or need further assistance? Contact us and we’ll be happy to help!

DriveVision

A complete guide to installing your dash cam, from mounting to wiring and setup.

Installation

How much power does the dash cam use?

Will the dash cam drain my car battery?

Can I use the USB/USB-C port behind the rearview mirror to power the dash cam?

Does the dash cam require an external battery?

Does the dash cam work wirelessly?

If it’s hardwired, where does it connect to? Does it run off the car battery?

Power & Battery

Does the dash cam come with all the cables you need?

Can I get a longer cable for my rear camera installation?

How does the rear camera connect to the front camera?

How long are the cables?

Cables & Connections

What is the maximum SD card capacity for the dash cam?

How do I download or view files from my dash cam?

Will the files be overwritten when the SD card is full?

Does the dash cam still record without Wi-Fi or internet?

How do I save a clip in an emergency?

Storage & Files

Does the dash cam have motion detection?

Does the dash cam provide 24-hour surveillance?

Does the dash cam record audio?

Does the dash cam show GPS and speed information?

Surveillance & Detection

Can I connect multiple phones to the dash cam?

Can I change the Wi-Fi password?

What is the default Wi-Fi password?

Does the Wi-Fi stay on when the vehicle is parked?

Wi-Fi & Connectivity

Does the dash cam work with an electric car?

Does the dash cam work with dark tint on my windows?

Can I move the dash cam between two vehicles?

Can the dash cam or rear camera be mounted outside (e.g., on a ute or canopy)?

Vehicle Compatibility & Mobility

Product Questions

Do I need a subscription to use the app?

Does the dash cam use my home Wi-Fi?

Does it have cloud connectivity or remote viewing?

How do I change the Wi-Fi name or password?

Do I need to connect to the dash cam every time I drive?

Subscription & Connectivity

Do you need to be near the camera to use the app?

Can I use one user account for multiple dash cams?

App Usage & Access

How to turn on parking monitoring?

How to turn sound recording on or off?

How to enable or disable the dash cam’s voice alerts

Camera Settings & Features

How to view and access rear camera footage?

Accessing and Managing Footage

App Questions & Camera Settings

Dash cam turns on momentarily, then powers off

I can’t power on the dash cam with the 12V plug

Power & Startup Issues

Can't connect to the camera

Wi-Fi says no internet connection

Wi-Fi not showing

Changed Wi-Fi password but now I can't connect

Wi-Fi & Connectivity Issues

Camera keeps saying "Start / Stop Recording"

App says "SD card malfunction"

How do I delete files from the locked folder?

Recording & SD Card Issues

Why is my video quality low?

Why are my videos blank, not playing, or failing to load?

Rear camera not working in the app

Video Quality & Playback Issues

Dash cam feels hot to touch

My mount adhesive is damaged—how can I fix this?

Electrostatic film is falling off

What is the extra bit of cable hanging off the side of the front cam cable? (6-pin connector) and can I cut it off?

Hardware & Mounting Issues

I have radio interference when the dash cam is plugged in

I need replacement parts, where can I get them?

Can I turn the LED lights off? / I find the dash cam lights distracting

Other Issues

Common Issues & Troubleshooting

When will my order be shipped and delivered?

I only received part of my order – where’s the rest?

Can I pick up my order or visit a store?

What is the process for handling orders and shipping when items are out of stock?