Returns, refunds and warranty information.
Returns for change of mind can be made within 14 days of delivery if the product is unopened and still sealed in its original plastic seal, in accordance with our Refund & Returns Policy. Once approved, you will receive return instructions. Let us kn
Our warranty covers manufacturing defects and faults that occur under normal use. If your DriveVision dash cam develops an issue due to a defect in materials or workmanship, we will repair or replace it in line with our Refund & Returns Policy. ✅ Man
Our standard warranty period is 1 year from the date of purchase. This covers manufacturing defects and faults that occur under normal use. For extra peace of mind, we offer a +1 Year Extended Warranty, which can be purchased on the product page. Thi
More often than not, issues with the dash cam can be resolved without needing a return. We recommend checking out our Common Issues & Troubleshooting section, where you’ll find solutions for the most common problems. If you're still experiencing issu
Once you have submitted a return through our Returns Portal, we typically provide an outcome within 48 hours, which you will receive via email. If your return is approved, you’ll receive a link to our Australia Post Easy Returns Portal, where you can
We offer Parcel Insurance at checkout to protect your order in case it is lost or arrives damaged. If you selected this option, please contact our customer support, and we’ll sort it out right away. If you did not purchase Parcel Insurance, DriveVisi
When you purchase our extended warranty, it’s automatically recorded in our system and linked to your order. You’ll also receive an email confirmation with a PDF certificate for your records. If you didn’t purchase the extended warranty at checkout,