Important to know. You do not need to connect to the dash cam every time you drive.The camera records automatically on its own. You only need to connect when:. Reviewing or downloading footage. Changing camera settings. If you’re having trouble conne

Important to knowYou do&#xA0;not need to connect to the dash cam every time you drive. The camera records automatically on its own.You only need to connect when:<ul data-start="355" data-end="420"><li data-start="355" data-end="391" style="font-size: 16px;">Reviewing or downloading footage</li><li data-start="392" data-end="420" style="font-size: 16px;">Changing camera settings</li></ul>If you&#x2019;re having trouble connecting, work through the steps below in order.<h2 data-start="504" data-end="544" id> </h2><h2 data-start="504" data-end="544" id="step-1-check-the-camera-wi-fi-status">Step 1: Check the camera Wi-Fi status</h2>Look at the Wi-Fi indicator light on the camera.<ul data-start="596" data-end="784"><li data-start="596" data-end="696" style="font-size: 16px;">Blinking Wi-Fi light The camera is broadcasting its Wi-Fi network and is ready to connect.</li><li data-start="698" data-end="784" style="font-size: 16px;">Wi-Fi light not blinking Remove the SD card from the camera and check again.</li></ul>If the Wi-Fi light starts blinking once the SD card is removed, this usually means the SD card is corrupted and needs to be reformatted or replaced.<h2 data-start="945" data-end="1004" id="-1"> </h2><h2 data-start="945" data-end="1004" id="step-2-your-phone-may-be-connecting-to-your-car-instead">Step 2: Your phone may be connecting to your car instead</h2>Most modern vehicles broadcast their own Wi-Fi network for Apple CarPlay or Android Auto. Phones often prioritise this over the dash cam.Please do the following:<ol data-start="1170" data-end="1339"><li data-start="1170" data-end="1208" style="font-size: 16px;">Go to your phone&#x2019;s Wi-Fi settings</li><li data-start="1209" data-end="1249" style="font-size: 16px;">Locate your vehicle&#x2019;s Wi-Fi network</li><li data-start="1250" data-end="1293" style="font-size: 16px;">Disable Auto Join for that network</li><li data-start="1294" data-end="1339" style="font-size: 16px;">Manually connect to the dash cam&#x2019;s Wi-Fi</li></ol>This is one of the most common reasons the camera appears not to connect.<h2 data-start="1421" data-end="1471" id="-2"> </h2><h2 data-start="1421" data-end="1471" id="step-3-check-if-the-wi-fi-password-was-changed">Step 3: Check if the Wi-Fi password was changed</h2>If you have ever changed the Wi-Fi password in the camera settings, your phone may still be trying to connect using the old password.To fix this:<ol data-start="1621" data-end="1786"><li data-start="1621" data-end="1659" style="font-size: 16px;">Go to your phone&#x2019;s Wi-Fi settings</li><li data-start="1660" data-end="1698" style="font-size: 16px;">Forget the dash cam Wi-Fi network</li><li data-start="1699" data-end="1735" style="font-size: 16px;">Reconnect to the dash cam Wi-Fi</li><li data-start="1736" data-end="1786" style="font-size: 16px;">Enter the new password you previously set</li></ol>If you never changed the password, the default is: 12345678<h2 data-start="1858" data-end="1890" id="-3"> </h2><h2 data-start="1858" data-end="1890" id="step-4-check-app-permissions">Step 4: Check app permissions</h2>The Viidure app requires all permissions to be allowed.If you selected Don&#x2019;t Allow for any permission:<ul data-start="2001" data-end="2039"><li data-start="2001" data-end="2039" style="font-size: 16px;">The camera may not appear in the app</li></ul>To fix this:<ol data-start="2054" data-end="2191"><li data-start="2054" data-end="2084" style="font-size: 16px;">Uninstall the Viidure app</li><li data-start="2085" data-end="2107" style="font-size: 16px;">Reinstall the app</li><li data-start="2108" data-end="2191" style="font-size: 16px;">When prompted, allow all permissions (location, nearby devices, Wi-Fi, etc.)</li></ol><h2 data-start="2198" data-end="2232" id="-4"> </h2><h2 data-start="2198" data-end="2232" id="step-5-basic-connection-checks">Step 5: Basic connection checks</h2>If you&#x2019;re still having trouble, try the following:<ul data-start="2285" data-end="2559"><li data-start="2285" data-end="2338" style="font-size: 16px;">Forget the dash cam Wi-Fi network, then reconnect</li><li data-start="2339" data-end="2383" style="font-size: 16px;">Make sure no VPN is active on your phone</li><li data-start="2384" data-end="2406" style="font-size: 16px;">Restart your phone</li><li data-start="2407" data-end="2488" style="font-size: 16px;">Temporarily disable Bluetooth or briefly enable Airplane Mode, then reconnect</li><li data-start="2489" data-end="2559" style="font-size: 16px;">Confirm you&#x2019;re connecting using password 12345678 if unchanged</li></ul><h2 data-start="2566" data-end="2603" id="-5"> </h2><h2 data-start="2566" data-end="2603" id="step-6-hardware-reset-last-step">Step 6: Hardware reset (last step)</h2>If nothing above resolves the issue:<ol data-start="2642" data-end="2896"><li data-start="2642" data-end="2695" style="font-size: 16px;">Hold the power button until the camera turns off</li><li data-start="2696" data-end="2757" style="font-size: 16px;">Press and hold the power button again for 30 seconds</li><li data-start="2758" data-end="2810" style="font-size: 16px;">Forget the dash cam Wi-Fi network on your phone</li><li data-start="2811" data-end="2847" style="font-size: 16px;">Reconnect to the dash cam Wi-Fi</li><li data-start="2848" data-end="2896" style="font-size: 16px;">Add the camera again inside the Viidure app</li></ol><h2 data-start="2903" data-end="2920" id="-6"> </h2><h2 data-start="2903" data-end="2920" id="quick-reminder">Quick reminder</h2><ul data-start="2922" data-end="3078"><li data-start="2922" data-end="2977" style="font-size: 16px;">You do not need to stay connected while driving</li><li data-start="2978" data-end="3014" style="font-size: 16px;">The camera records automatically</li><li data-start="3015" data-end="3078" style="font-size: 16px;">Wi-Fi is only needed for footage access or settings changes</li></ul><h2 data-start="3085" data-end="3108" id="-7"> </h2><h2 data-start="3085" data-end="3108" id="still-cant-connect">Still can&#x2019;t connect?</h2>Please contact support and let us know:<ul data-start="3150" data-end="3303"><li data-start="3150" data-end="3198" style="font-size: 16px;">Whether the Wi-Fi light is blinking or solid</li><li data-start="3199" data-end="3257" style="font-size: 16px;">Whether the behaviour changes with the SD card removed</li><li data-start="3258" data-end="3303" style="font-size: 16px;">What phone model and vehicle you&#x2019;re using</li></ul>This helps us assist you much faster.

Can't connect to the camera

Our dash cams create a local Wi-Fi connection that allows you to connect directly to the camera for viewing and downloading footage. However, this connection does not provide internet access, so it is completely normal for your device to display a "N

Our dash cams create a local Wi-Fi connection that allows you to connect directly to the camera for viewing and downloading footage. However, this connection does not provide internet access, so it is completely normal for your device to display a &quot;No Internet Connection&quot; message.You can still access the dash cam through the Viidure app as long as you&apos;re connected to its Wi-Fi network.

Wi-Fi says no internet connection

If your dash cam’s Wi-Fi network is not appearing, try the following steps:

If your dash cam&#x2019;s Wi-Fi network is not appearing, try the following steps:<ul data-end="666" data-is-last-node data-is-only-node data-start="104"><li data-end="292" data-start="104" style="font-size: 16px;">Remove the SD card from the dash cam and restart the device. If the Wi-Fi network appears after this, it could indicate that the SD card is corrupted and needs to be formatted.</li><li data-end="401" data-start="293" style="font-size: 16px;">If you have a microSD card reader, insert the SD card into your computer and format it to exFAT.</li><li data-end="514" data-start="402" style="font-size: 16px;">Try disabling Bluetooth or enabling airplane mode on your phone to see if the Wi-Fi network appears.</li><li data-end="666" data-is-last-node data-start="515" style="font-size: 16px;">Check the Wi-Fi indicator light on the dash cam. If it is flashing, the dash cam is emitting a Wi-Fi signal. If not, try restarting the device.</li></ul>

Wi-Fi not showing

If you changed the Wi-Fi password and can no longer connect, try the following steps:

If you changed the Wi-Fi password and can no longer connect, try the following steps:<ol data-end="381" data-start="145"><li data-end="259" data-start="145" style="font-size: 16px;">Forget the Wi-Fi network from your device&#x2019;s Wi-Fi settings. Then, try reconnecting with the new password.</li><li data-end="381" data-start="260" style="font-size: 16px;">If the issue persists, perform a hardware reset on the dash cam. This will restore the password to 12345678.</li></ol><h4 data-end="422" data-start="383" id="how-to-perform-a-hardware-reset">How to perform a hardware reset:</h4><ul data-end="678" data-is-last-node data-is-only-node data-start="423"><li data-end="487" data-start="423" style="font-size: 16px;">Hold down the power button until the dash cam turns off.</li><li data-end="577" data-start="488" style="font-size: 16px;">Once off, hold the power button again for 30 seconds until the device resets.</li><li data-end="678" data-is-last-node data-start="578" style="font-size: 16px;">Forget the Wi-Fi network on your phone, then reconnect using the default password: 12345678.</li></ul>

Changed Wi-Fi password but now I can't connect

Can’t find what you’re looking for or need further assistance? Contact us and we’ll be happy to help!

DriveVision

Wi-Fi & Connectivity Issues

Common Issues & Troubleshooting

How to install your DriveVision 4K dash cam

Recommended installers and where to get your dash cam installed

Installation

How much power does the dash cam use?

Will the dash cam drain my car battery?

Can I use the USB/USB-C port behind the rearview mirror to power the dash cam?

Does the dash cam require an external battery?

Does the dash cam work wirelessly?

If it’s hardwired, where does it connect to? Does it run off the car battery?

Power & Battery

Does the dash cam come with all the cables you need?

Can I get a longer cable for my rear camera installation?

How does the rear camera connect to the front camera?

How long are the cables?

Cables & Connections

What is the maximum SD card capacity for the dash cam?

How do I download or view files from my dash cam?

Will the files be overwritten when the SD card is full?

Does the dash cam still record without Wi-Fi or internet?

How do I save a clip in an emergency?

Storage & Files

Does the dash cam have motion detection?

Does the dash cam provide 24-hour surveillance?

Does the dash cam record audio?

Does the dash cam show GPS and speed information?

Surveillance & Detection

Can I connect multiple phones to the dash cam?

Can I change the Wi-Fi password?

What is the default Wi-Fi password?

Does the Wi-Fi stay on when the vehicle is parked?

Wi-Fi & Connectivity

Does the dash cam work with an electric car?

Does the dash cam work with dark tint on my windows?

Can I move the dash cam between two vehicles?

Can the dash cam or rear camera be mounted outside (e.g., on a ute or canopy)?

Vehicle Compatibility & Mobility

Product Questions

Do I need a subscription to use the app?

Does the dash cam use my home Wi-Fi?

Does it have cloud connectivity or remote viewing?

How do I change the Wi-Fi name or password?

Do I need to connect to the dash cam every time I drive?

Subscription & Connectivity

Do you need to be near the camera to use the app?

Can I use one user account for multiple dash cams?

App Usage & Access

How to turn on parking monitoring?

How to turn sound recording on or off?

How to enable or disable the dash cam’s voice alerts

Camera Settings & Features

How to view and access rear camera footage?

Accessing and Managing Footage

App Questions & Camera Settings

Dash cam turns on momentarily, then powers off

I can’t power on the dash cam with the 12V plug

Rear camera not working

Battery keeps going flat

Dash cam does not turn on at all

Power & Startup Issues

Camera keeps saying "Start / Stop Recording"

App says "SD card malfunction"

How do I delete files from the locked folder?

Missing recordings or “Start Recording / Stop Recording” while driving

Recording & SD Card Issues

Why is my video quality low?

Why are my videos blank, not playing, or failing to load?

Rear camera not working in the app

Video Quality & Playback Issues

Dash cam feels hot to touch

My mount adhesive is damaged—how can I fix this?

Electrostatic film is falling off

What is the extra bit of cable hanging off the side of the front cam cable? (6-pin connector) and can I cut it off?

Hardware & Mounting Issues

I have radio interference when the dash cam is plugged in

I need replacement parts, where can I get them?

Can I turn the LED lights off? / I find the dash cam lights distracting

Other Issues

When will my order be shipped and delivered?

I only received part of my order – where’s the rest?

Can I pick up my order or visit a store?

What is the process for handling orders and shipping when items are out of stock?