If you're having trouble connecting to the dash cam, try the following steps:. If none of the above steps work, perform a hardware reset:

If you&apos;re having trouble connecting to the dash cam, try the following steps:<ol data-end="940" data-start="112"><li data-end="275" data-start="112" style="font-size: 16px;">Forget the dash cam&#x2019;s Wi-Fi network &#x2013; If you were able to connect previously, go into your phone&apos;s Wi-Fi settings, forget the network, and then reconnect.</li><li data-end="380" data-start="276" style="font-size: 16px;">Disable any active VPNs &#x2013; Ensure you don&#x2019;t have a VPN enabled while connecting to the dash cam.</li><li data-end="558" data-start="381" style="font-size: 16px;">Check Apple CarPlay / Android Auto &#x2013; If your car has Apple CarPlay or Android Auto, make sure your phone is not connected to them, either wirelessly or via a cable.</li><li data-end="660" data-start="559" style="font-size: 16px;">Restart your phone &#x2013; Sometimes, simply restarting your device can resolve connection issues.</li><li data-end="785" data-start="661" style="font-size: 16px;">Try disabling Bluetooth or enabling Airplane Mode &#x2013; This has been reported to fix connection issues for some users.</li><li data-end="940" data-start="786" style="font-size: 16px;">Remove the SD card &#x2013; If the camera connects after removing the SD card, this could indicate that the SD card needs reformatting or replacing.</li></ol>If none of the above steps work, perform a hardware reset:<ul data-end="1214" data-is-last-node data-is-only-node data-start="1007"><li data-end="1068" data-start="1007" style="font-size: 16px;">Hold down the power button until the unit powers off.</li><li data-end="1140" data-start="1069" style="font-size: 16px;">Then,&#xA0;hold the power button for 30 seconds to reset the device.</li><li data-end="1214" data-is-last-node data-start="1141" style="font-size: 16px;">Forget the Wi-Fi network on your phone again and try&#xA0;</li><li data-end="1214" data-is-last-node data-start="1141" style="font-size: 16px;">Reconnect to the dash cam&apos;s Wi-Fi network with the password 12345678</li><li data-end="1214" data-is-last-node data-start="1141" style="font-size: 16px;">Reconnect the camera in the Viidure app.</li></ul>

Can't connect to the camera

Our dash cams create a local Wi-Fi connection that allows you to connect directly to the camera for viewing and downloading footage. However, this connection does not provide internet access, so it is completely normal for your device to display a "N

Our dash cams create a local Wi-Fi connection that allows you to connect directly to the camera for viewing and downloading footage. However, this connection does not provide internet access, so it is completely normal for your device to display a &quot;No Internet Connection&quot; message.You can still access the dash cam through the Viidure app as long as you&apos;re connected to its Wi-Fi network.

Wi-Fi says no internet connection

If your dash cam’s Wi-Fi network is not appearing, try the following steps:

If your dash cam&#x2019;s Wi-Fi network is not appearing, try the following steps:<ul data-end="666" data-is-last-node data-is-only-node data-start="104"><li data-end="292" data-start="104" style="font-size: 16px;">Remove the SD card from the dash cam and restart the device. If the Wi-Fi network appears after this, it could indicate that the SD card is corrupted and needs to be formatted.</li><li data-end="401" data-start="293" style="font-size: 16px;">If you have a microSD card reader, insert the SD card into your computer and format it to exFAT.</li><li data-end="514" data-start="402" style="font-size: 16px;">Try disabling Bluetooth or enabling airplane mode on your phone to see if the Wi-Fi network appears.</li><li data-end="666" data-is-last-node data-start="515" style="font-size: 16px;">Check the Wi-Fi indicator light on the dash cam. If it is flashing, the dash cam is emitting a Wi-Fi signal. If not, try restarting the device.</li></ul>

Wi-Fi not showing

If you changed the Wi-Fi password and can no longer connect, try the following steps:

If you changed the Wi-Fi password and can no longer connect, try the following steps:<ol data-end="381" data-start="145"><li data-end="259" data-start="145" style="font-size: 16px;">Forget the Wi-Fi network from your device&#x2019;s Wi-Fi settings. Then, try reconnecting with the new password.</li><li data-end="381" data-start="260" style="font-size: 16px;">If the issue persists, perform a hardware reset on the dash cam. This will restore the password to 12345678.</li></ol><h4 data-end="422" data-start="383" id="how-to-perform-a-hardware-reset">How to perform a hardware reset:</h4><ul data-end="678" data-is-last-node data-is-only-node data-start="423"><li data-end="487" data-start="423" style="font-size: 16px;">Hold down the power button until the dash cam turns off.</li><li data-end="577" data-start="488" style="font-size: 16px;">Once off, hold the power button again for 30 seconds until the device resets.</li><li data-end="678" data-is-last-node data-start="578" style="font-size: 16px;">Forget the Wi-Fi network on your phone, then reconnect using the default password: 12345678.</li></ul>

Changed Wi-Fi password but now I can't connect

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DriveVision

Wi-Fi & Connectivity Issues

Common Issues & Troubleshooting

How to install your DriveVision 4K dash cam

Do you have recommended installers for your products?

Installation

How much power does the dash cam use?

Will the dash cam drain my car battery?

Can I use the USB/USB-C port behind the rearview mirror to power the dash cam?

Does the dash cam require an external battery?

Does the dash cam work wirelessly?

If it’s hardwired, where does it connect to? Does it run off the car battery?

Power & Battery

Does the dash cam come with all the cables you need?

Can I get a longer cable for my rear camera installation?

How does the rear camera connect to the front camera?

How long are the cables?

Cables & Connections

What is the maximum SD card capacity for the dash cam?

How do I download or view files from my dash cam?

Will the files be overwritten when the SD card is full?

Does the dash cam still record without Wi-Fi or internet?

How do I save a clip in an emergency?

Storage & Files

Does the dash cam have motion detection?

Does the dash cam provide 24-hour surveillance?

Does the dash cam record audio?

Does the dash cam show GPS and speed information?

Surveillance & Detection

Can I connect multiple phones to the dash cam?

Can I change the Wi-Fi password?

What is the default Wi-Fi password?

Does the Wi-Fi stay on when the vehicle is parked?

Wi-Fi & Connectivity

Does the dash cam work with an electric car?

Does the dash cam work with dark tint on my windows?

Can I move the dash cam between two vehicles?

Can the dash cam or rear camera be mounted outside (e.g., on a ute or canopy)?

Vehicle Compatibility & Mobility

Product Questions

Do I need a subscription to use the app?

Does the dash cam use my home Wi-Fi?

Does it have cloud connectivity or remote viewing?

How do I change the Wi-Fi name or password?

Do I need to connect to the dash cam every time I drive?

Subscription & Connectivity

Do you need to be near the camera to use the app?

Can I use one user account for multiple dash cams?

App Usage & Access

How to turn on parking monitoring?

How to turn sound recording on or off?

How to enable or disable the dash cam’s voice alerts

Camera Settings & Features

How to view and access rear camera footage?

Accessing and Managing Footage

App Questions & Camera Settings

Dash cam turns on momentarily, then powers off

I can’t power on the dash cam with the 12V plug

Power & Startup Issues

Camera keeps saying "Start / Stop Recording"

App says "SD card malfunction"

How do I delete files from the locked folder?

Recording & SD Card Issues

Why is my video quality low?

Why are my videos blank, not playing, or failing to load?

Rear camera not working in the app

Video Quality & Playback Issues

Dash cam feels hot to touch

My mount adhesive is damaged—how can I fix this?

Electrostatic film is falling off

What is the extra bit of cable hanging off the side of the front cam cable? (6-pin connector) and can I cut it off?

Hardware & Mounting Issues

I have radio interference when the dash cam is plugged in

I need replacement parts, where can I get them?

Can I turn the LED lights off? / I find the dash cam lights distracting

Other Issues

When will my order be shipped and delivered?

I only received part of my order – where’s the rest?

Can I pick up my order or visit a store?

What is the process for handling orders and shipping when items are out of stock?