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Power & Startup Issues

Dash cam turns on momentarily, then powers off

For starters, please ensure you are only using the power cables provided by us (either the hardwire kit or the 12V plug). If you are using a different cable or plugging into a USB-C port (such as behind the rearview mirror), this will only provide up

I can’t power on the dash cam with the 12V plug

Please ensure that the 12V plug is securely inserted into your vehicle's power socket and that the USB-C connection to the dash cam is tight. Also, check that your vehicle's power socket is 12V and not 24V—you can confirm this in your vehicle’s user