Power & Startup Issues
Dash cam turns on momentarily, then powers off
If your dash cam turns on and then shuts off after a short time, this is usually related to power supply, wiring, SD card, or voltage detection, not a fault with the camera itself. Please follow the steps below in order. Make sure you are only using
I can’t power on the dash cam with the 12V plug
Please ensure that the 12V plug is securely inserted into your vehicle's power socket and that the USB-C connection to the dash cam is tight. Also, check that your vehicle's power socket is 12V and not 24V—you can confirm this in your vehicle’s user
Rear camera not working
Open the app and go to the recordings section.Check whether rear camera recordings are present. If rear camera footage exists, the rear camera is working. If no rear camera footage exists, continue to Step 3. If the rear camera is recording but you c
Battery keeps going flat
If your vehicle battery is going flat after installing the dash cam, this is almost always related to parking mode setup or wiring, not a fault with the camera itself. Follow the steps below to identify and fix the issue. Open the Viidure app and go
Dash cam does not turn on at all
If your dash cam shows no lights, no voice prompts, and no response, this is almost always a power or fuse related issue, not a fault with the camera itself. Follow the steps below in order. First confirm which power method you are using:. • Hardwire